Support Center
We're here to help you through every step of the case-based artwork creation process. Find answers to common questions or get in touch with our support team.
Email Support
Get detailed help via email
Response within 24 hours
Live Chat
Chat with our support team
Mon-Fri, 9AM-6PM EST
Phone Support
Speak directly with our team
Mon-Fri, 9AM-6PM EST
Frequently Asked Questions
How long does it take to create artwork?
Professional artwork creation typically takes 3-7 business days from case submission to when candidates are ready for your review. Canvas orders are shipped within 2-3 business days.
What if I'm not satisfied with my artwork?
We offer a 30-day satisfaction guarantee. If you're not happy with your artwork or canvas order, we'll provide a full refund. Our professional artists ensure quality in every piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay through our secure Stripe payment processing system.
Can I track my order?
Yes! You can track your case status from submission to candidate selection, and monitor order status in your dashboard. You'll receive notifications at each step.
Need More Help?
Browse our gallery to see examples of professional artwork created through our case-based process, or learn more about how it works.